AI integration · Gold Coast team, Brisbane and Australia wide
Your inbox fills up overnight. Someone reads every enquiry, copies the details into the CRM, writes the same reply for the tenth time and builds Friday's report by hand. Our AI integration work hands that to AI automation running inside the tools you already use, with a person approving anything that matters. We're an AI agency on the Gold Coast, building for Brisbane businesses and teams across Australia.
The week
Before we talk about models or tools, we look at the week. These are the tasks office managers tell us about most, and nearly all of them follow the same pattern every time.
Mon
Reading every form and email to work out who's serious, what they want and who should call them.
AI drafts, you check
Tue
Copying names, addresses and job notes from emails into the CRM, one field at a time.
AI drafts, you check
Wed
Following up quotes nobody answered, with the same polite email as last week.
AI drafts, you check
Thu
Pulling numbers out of invoices, forms and PDFs so they land in the right system.
AI drafts, you check
Fri
Exporting, pasting and tidying the weekly numbers before Monday's meeting.
AI drafts, you check
Five patterns. AI can draft, sort or fill in every one of them while your team checks the result.
Plain English
AI integration means connecting an AI model to the systems your business already runs on, so it can read, sort and write inside real workflows instead of a separate chat window someone copies and pastes into.
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Follow one enquiry
Here's a single website enquiry travelling through the kind of AI automation we build for a trade business. Scroll to watch each step.
The AI reads the enquiry the moment it lands, including the ones that arrive at 11pm.
It pulls out the job, size, suburb, timing, budget and the best time to call.
It creates the lead in your CRM and flags it for the estimator who covers that area.
It writes a reply in your tone, offering a callback after 3pm.
Your team reads the draft and sends it with one click. Nothing goes out unchecked.
From Sarah, Burleigh Heads
Deck quote?
Hi, we're after a quote for a hardwood deck, about 6 by 4 metres, at our place in Burleigh Heads. Hoping to have it done before Christmas. Budget is around $15k. Can someone call me after 3pm? Thanks, Sarah
Extracted by AI
New lead · Decks · Southern Gold Coast
Draft reply
An example workflow. Yours is built around your own forms, CRM and rules.
What we build
Every build is a project with a clear job, not a subscription to a chatbot. These are the AI automation solutions businesses ask us for most.
AI reads each enquiry, checks it against your criteria, fills in the CRM and drafts a reply for your team to send.
Invoices, applications, forms and PDFs read and entered for you, with anything unclear flagged for a person.
An assistant for your website or staff that answers from your own policies, prices and FAQs, and hands over to a person when it should.
Weekly numbers pulled together and summarised in plain English, sitting in your inbox before the Monday meeting.
Staff ask a question and get an answer from your procedures and past jobs, with a link to the source so they can check it.
Your CRM, accounting, booking and email tools connected, so details are entered once and reach everywhere they need to go.
Need a whole system rather than one workflow? See our custom software development service.
Waiting for your approval
Guardrails
AI for business goes wrong when nobody sets the rules up front. We write them down with you before we build, and the automation follows them.
When
A reply is going to a customer
Then
A person approves it first, until you decide otherwise.
When
The AI isn't confident
Then
It hands the job to your team instead of guessing.
When
Personal or financial details are involved
Then
Only the fields the job needs are sent to the AI provider.
When
Something changes a record or moves money
Then
It waits for sign-off, and the change is logged.
When
You want to know what happened
Then
Every step is recorded, so you can see what the AI read and did.
Process
We start small on purpose. One workflow proven on real work is worth more than a big AI strategy nobody uses.
Step 01
We sit with the people doing the work, map where the hours go and check which systems can connect. You get a shortlist ranked by time saved and risk.
A ranked shortlist and a costed plan
Step 02
We build the first workflow small, run it on real enquiries or documents and keep a person approving every output while we tune it.
A working pilot on your own data
Step 03
Once the pilot proves itself, we connect it properly, add logging and approval rules, and train your team to use it.
A live automation your team trusts
Step 04
We track what it handles, what it hands back and what it saves, then fix anything that trips it up.
Numbers you can check
Step 05
The next workflow reuses the same connections, so it's usually quicker and cheaper to add than the first.
Your next workflow
Investment
Pricing follows scope, not hype. Every tier gets the same care and the same team. Bigger tiers simply cover more workflows and more systems.
Small technical sprint
From $2,500+ GST
We map your workflows, pick the best first candidate and build a working pilot on real data.
Custom automation or integration
From $5,000+ GST
One production workflow, such as enquiry triage into your CRM or invoices into Xero, with approvals and logging.
Custom software application
From $10,000+ GST
Several connected workflows, or an assistant trained on your content and built into your website or internal tools.
Complex system
Quoted after paid discovery
Several teams, sensitive data or heavy integration. Paid discovery comes first, so your quote comes from a written plan.
AI providers charge for usage, usually per request. We estimate those running costs before you commit and set spending limits, so a busy month can't surprise you.
All prices are plus GST. We don't sell per-seat AI subscriptions or chatbot plans. Every build is a scoped project.
Request a project reviewTrack record
These results come from websites and growth programs we've built and run. The same team plans and builds our AI integrations, with the same focus on what brings in work.
Why WDC
We've been building for Australian businesses since 2014, from our studio on the Gold Coast. Many of our clients are in Brisbane and others are spread across Australia. Workshops run in person when it helps and over video when it doesn't.
Plenty of AI consulting ends with a strategy deck. We build the automation, connect it to your website, CRM and software, and stay around to look after it. And if a task doesn't need AI, we'll say so and suggest the simpler fix.
Workshops in person or over video
Questions
Something we haven't covered? Request a project review and ask us directly.
An AI agency plans and builds AI into a business: automations, assistants and integrations with the systems you already use. Some only advise. We build, connect and look after the work, and because we also build websites and software, the AI plugs into those instead of sitting off to the side.
An AI audit with a working pilot starts from $2,500 plus GST. A single automation or integration, such as enquiry triage feeding your CRM, starts from $5,000. Larger AI-powered systems start from $10,000, and complex projects begin with paid discovery. The AI provider charges for usage on top, and we estimate that before you commit.
Anything repetitive that follows a pattern and involves reading or writing: sorting enquiries, drafting replies, pulling details from forms and invoices, summarising calls or reports and answering common questions from your own documents. It is less suited to one-off judgement calls, so those stay with your team.
It can be, with the right setup. We use business accounts from AI providers with settings that stop your data being used to train their models, limit what each automation can see and log what it does. Before we build, we tell you which provider processes the data and where, so you can check it against your privacy obligations.
It will, sometimes, which is why we design for it. Anything that goes to a customer, moves money or changes a record can wait for a person to approve it. When the AI isn't confident, it hands the job to your team instead of guessing, and you can see every step it took.
That isn't how we build it. The aim is to take the copying, sorting and chasing off your team's plate so they spend their time on customers and the work that needs a person. Most clients use the time saved to answer enquiries faster or take on more work with the same team.
Maybe not. A chatbot helps when people ask the same questions all day and the answers live in your documents. If your enquiries need a quote or a site visit, a smarter enquiry form that sorts and routes leads often does more. We work out which one fits in the audit.
Most modern business tools with an API, including common CRMs, Xero, Microsoft 365, Google Workspace, booking systems and your website forms. We check each connection during the audit, before we price the build, so there are no surprises halfway through.
Tell us where the hours go. We'll tell you honestly whether AI can take it on, what it would cost and what a first pilot looks like.
